money138 Platform Privacy Notice

What Data We Collect

We collect several categories of information when you use money138. First, we collect your account information: email address, phone number, legal name, date of birth, and national identification number or passport number. This is required to verify your identity and create your account.

Second, we collect financial and payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record your transaction amount, payment method, and bank or e-wallet reference code. We also collect your bank account details or e-wallet account number to process withdrawals back to your original payment method.

Fourth, we collect technical data. Our servers log your IP address, browser type, device type, operating system, and the pages you visit on money138. We use cookies and similar tracking technologies to recognize returning users and improve your experience.

How We Use Your Data

We use the data we collect for the following purposes:

• Account management: We use your name, email, and phone number to create and maintain your money138 account, reset passwords, and send you account notifications.
• Payment processing: We share your financial information with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank operators) to process deposits and withdrawals. These third parties follow their own privacy policies and are responsible for protecting your payment data.
• Identity verification: We use your ID documents and personal details to verify your identity and prevent fraud. We may share this information with third-party identity-verification services if needed.
• Legal compliance: We retain records of your transactions and account activity to comply with anti-money-laundering regulations and respond to legal requests from authorities in supported jurisdictions.
• Platform improvement: We analyze how you use money138 (which games you play, how long you stay logged in, which features you access) to improve our platform and develop new offerings.
• Fraud prevention: We monitor your account activity for suspicious behavior, such as unusual withdrawal requests or logins from new countries. If we detect fraud risk, we may freeze your account pending verification.

Third-Party Processors and Data Sharing

We do not sell your personal data. However, we share information with trusted third parties only as necessary to operate money138:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet) receive your payment details when you deposit or withdraw. These entities process your transactions securely.
• Identity-verification providers: We may use third-party services to verify your identity documents. These providers process your ID photo and personal information solely for verification purposes.
• Cloud hosting providers: Our servers may be hosted by third-party providers in jurisdictions outside Indonesia. Your data is encrypted in transit and at rest.
• Legal authorities: If required by law, we will disclose your information to government agencies, law enforcement, or courts in Indonesia or supported jurisdictions.

Your Rights and Data Access on money138

You have the following rights regarding your data on money138:

• Right to access: You can request a copy of all personal data we hold about you. Contact our support team with your request, and we will provide it within 30 days.
• Right to correction: If your personal information is inaccurate or incomplete, you can request that we update it. Log into your account and edit your profile, or contact support for assistance.
• Right to deletion: You can request deletion of your account and associated data. Note that we may retain some information for legal compliance and fraud prevention for a limited period after deletion.
• Right to withdraw consent: If you previously consented to marketing communications, you can opt out at any time by adjusting your account settings or contacting support.
• Right to data portability: You can request your data in a structured, machine-readable format for transfer to another service.

Cookies and Tracking Technologies

We use cookies and similar technologies (web beacons, pixels, local storage) to enhance your money138 experience. Cookies allow us to recognize you when you log in, remember your preferences, and track your session activity. Most cookies are session-based (deleted when you log out), but we also use persistent cookies to recognize you on future visits.

You can control cookies through your browser settings. Disabling cookies may limit some money138 features, such as auto-login or saved payment methods. We do not use third-party cookies for advertising or tracking across other websites.

We at money138 believe privacy is fundamental. We collect only the data necessary to operate your account securely and comply with law.

Data Retention and Security

We retain your personal data for as long as necessary to provide money138 services and comply with legal obligations. Typically, we keep account data for as long as your account is active, plus an additional period (usually three years) for legal and tax purposes. After this period, we delete or anonymize your data unless law requires us to retain it longer.

We protect your data using industry-standard encryption, secure servers, and access controls. Your password is hashed and never stored in plain text. When you submit sensitive information (such as identity documents or payment details), it is encrypted using TLS (Transport Layer Security) before transmission. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits.

However, no security system is perfect. While we take all reasonable precautions, we cannot guarantee absolute security. If a data breach occurs, we will notify affected users as soon as possible and follow applicable legal requirements for breach disclosure.

Contact and Complaints

If you have questions about our privacy practices, wish to exercise your rights, or want to file a complaint, contact our support team at our official money138 email address or through live chat during business hours (09:00–22:00 Jakarta time, Monday–Friday; 10:00–20:00 Saturday–Sunday). We will respond to privacy requests within 30 days.

If you are not satisfied with our response, you may file a complaint with the data protection authority in your jurisdiction. In Indonesia, you can contact the Indonesian Ministry of Communication and Informatics or relevant regional authorities.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or by displaying a prominent notice on money138. Your continued use of the platform after such changes constitutes your acceptance of the updated policy. We encourage you to review this page regularly to stay informed about how we protect your data.