money138Frequently Asked Questions

When you register on money138, we ask for your full name, date of birth, email address, mobile number, and a username and password of your choice. We use your email to verify your account and send important updates. Your mobile number helps us reach you in case of account issues or security alerts.

After account creation, we request KYC (Know Your Customer) documents: a valid government-issued ID (such as a passport or national ID card) and a proof of address (utility bill or bank statement). KYC verification typically takes 24 hours; during busy periods or holidays like Idul Fitri, it may take longer. We keep all documents securely and use them only for account verification and compliance.

Once your account is verified, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer and start using money138 services. We never share your information with third parties except where required by law.

If you forget your password, click the "Forgot password?" link on the login page. Enter your registered email address, and we'll send a password-reset link to your inbox within a few minutes. The link is valid for 24 hours.

Click the link, and you'll be taken to a page where you can create a new password. Choose a strong password with uppercase, lowercase, numbers, and symbols. After you reset, sign in with your new password on the next login.

If you do not receive the reset email, check your spam folder or wait a few minutes and request another reset. If the problem persists, contact our support team by email or live chat. We'll help you recover your account within 24 business hours. For security, we never reset your password over the phone or reveal it to you in an email.

Depositing via e-wallet, mobile banking, or local payment is straightforward. After signing in to money138, go to your account menu and select "Deposit". Choose your preferred payment method (online payment, e-wallet, or mobile banking), then enter the amount you wish to deposit. Our system will display a reference code and instructions for your payment provider.

Open the local payment, online payment, or e-wallet app on your phone, scan the QR code or enter the reference details, and confirm the payment. The funds should appear in your money138 account within a few minutes. If your deposit does not credit after subject to verification, the payment may have failed on the provider's side—check your mobile banking, local payment, or online payment transaction history and contact our support team with the transaction ID.

We do not charge a deposit fee, but your payment provider may deduct a small processing fee per their terms. During high-traffic periods or holidays like Idul Adha, payment processing may be slower; we recommend depositing well in advance of when you plan to use money138.

When you request a withdrawal on money138, we process your request within 24 hours on business days (Monday–Friday 09:00–22:00 Jakarta time). On weekends or holidays, requests may take longer. Once we approve your withdrawal, funds are sent to your registered payment method (e-wallet, mobile banking, local payment, online payment, or bank account). The final transfer time depends on your bank or payment provider—typically 1–3 business days.

For large withdrawals or if your account has been inactive, we may request additional verification documents before processing. This is a standard compliance check and does not slow down all withdrawals—just those flagged by our risk systems.

If your withdrawal is delayed longer than expected, contact our support team immediately. We'll investigate whether the issue is on our side or your payment provider's side and help you resolve it. Never share your withdrawal PIN or banking details in support chats; we ask only for the withdrawal reference number.

In most cases, we process withdrawals back to the same payment method you used to deposit. This is a security practice to prevent fraud and money-laundering risk. If you deposited via e-wallet, we will withdraw to the same mobile banking account you registered with money138.

If you need to withdraw to a different method (for example, you no longer have access to the local payment account you used), contact our support team. We may approve a withdrawal to a different method after verifying your identity and confirming that you own the new payment account. This process typically takes 2–3 business days.

We do not support withdrawals to third-party accounts or accounts belonging to other people. If you attempt such a withdrawal, we will cancel it to protect both your account and compliance with Indonesian financial regulations.

Before you start using money138, please read our terms and conditions page, which explains the rules for all games and services. Key points include: slot tournament rules (how leaderboards work, how prizes are allocated), live-dealer table etiquette (no abusive behaviour toward dealers), sportsbook settlement rules (when bets are resolved, what counts as a valid bet), and account restrictions (prohibited activities and grounds for account closure).

We also ask all users to review our legal noticewhich explains that our services are available only in jurisdictions where local law permits. Your use of money138 is your responsibility; you verify that access complies with your own jurisdiction's laws.

If you have questions about specific rules—for example, how a tie in a blackjack hand is settled, or when a Liga 1 match result is final for sportsbook purposes—contact our support team. We provide rule clarification during business hours and aim to respond within a few hours.

Our cashback offer rewards active players based on their weekly activity. Each week (Monday–Sunday), we calculate your total play across slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and live-dealer tables. At the end of the week, if you meet the activity threshold, we credit a cashback amount to your account as a bonus. The exact percentage varies and is shown in the promotions section of your money138 account.

Cashback is credited automatically; no code or request is needed. You can use cashback funds immediately to play more games or withdraw (subject to standard withdrawal processing). Cashback does not carry any rollover requirement, but it is forfeited if your account is closed.

Cashback offers are subject to change without notice. We may adjust the offer based on your region, account history, or our promotional schedule. Always check the promotions page in money138 for the current offer terms before the week begins.

Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) stream real-time video from professional studios with trained dealers. You place bets through the money138 interface, and the dealer manages the game. Bets are settled according to standard casino rules; our terms page explains each game's specific rules.

Live-dealer games operate around the clock. Tables may have minimum and maximum bet limits; these are shown before you join a table. All games are fair and regulated; outcomes are determined by standard game rules and the dealer's actions, not by software.

If you experience a technical issue during a live game (such as video lag or connection loss), contact support immediately. If the game result was unclear due to a technical failure, we may review the video recording to settle your bet fairly. Our dealers speak English and are trained to assist players who have questions during play.

We protect your account data using industry-standard security practices, including encryption, secure servers, and regular security audits. We collect only the information necessary to verify your account, process payments, and comply with anti-money-laundering regulations. This includes your name, email, mobile number, date of birth, and KYC documents (ID and proof of address).

We do not sell, rent, or share your data with third parties for marketing purposes. We may disclose your information to payment processors (online payment, e-wallet, mobile banking, local payment, banks) to process deposits and withdrawals, and to legal authorities if required by law or court order.

You have the right to request a copy of your personal data and to request deletion of your account. Read our privacy policy for complete details on how we collect, use, and protect your information. If you have privacy concerns, contact our support team by email and we'll respond within 7 business days.

You can contact our support team by email at [email protected]Please include your username, a online paymentef description of your issue, and any relevant transaction IDs or screenshots. We monitor our email during business hours (Monday–Friday 09:00–22:00, Saturday–Sunday 10:00–20:00 Jakarta time) and aim to respond within 24 hours on business days.

For urgent issues—such as account lockout, suspected fraud, or a payment problem—use our live chat feature in the money138 app or website. Live chat is available during business hours and typically responds within subject to verification. For non-urgent questions, email is fine and gives us time to investigate thoroughly.

When you contact us, never share your password, PIN, or full banking details. We ask only for the minimum information necessary to help—such as your username, the date of the issue, or a transaction reference number. If you receive an email claiming to be from money138 asking for your password, report it to us immediately; it is a phishing attempt.

If you notice unauthorized activity on your account—such as a login you did not make, a withdrawal you did not request, or balance changes you cannot explain—contact our support team immediately. Use live chat if available, or email us with as much detail as possible about the suspicious activity and when you first noticed it.

We will freeze your account to prevent further unauthorized withdrawals while we investigate. If we confirm fraudulent activity, we may restore your balance and help you secure your account. We'll ask you to change your password and may request additional verification documents.

To prevent account compromise, use a strong, unique password (not the same as your email or other accounts), never share your password or PIN, clear your browser cache regularly, and use a secure internet connection (avoid public WiFi when accessing money138). If you think your computer has malware, run a security scan before logging into money138.